FAQ and troubleshooting
I didn’t get the verification email
Section titled “I didn’t get the verification email”Check your spam folder, then request the code again after a minute. If it keeps happening, your organisation’s mail may block outside messages; tell your admin.
I can’t see a base a colleague shared
Section titled “I can’t see a base a colleague shared”Open the invitation from the same email address it was sent to. If you have several accounts, make sure you’re signed in with the right one.
My formula shows an error
Section titled “My formula shows an error”Check that field names in { } match exactly and text is in straight double quotes "...". See Formulas.
The assistant can’t read images or files
Section titled “The assistant can’t read images or files”Make sure the file is in a supported format (PNG, JPG, PDF or Excel) and a reasonable size, then send it again. If it keeps happening, contact Zamen support.
How do I delete my account or transfer a space?
Section titled “How do I delete my account or transfer a space?”From Settings → Profile. To transfer: space settings → Members → make another member the Owner.